Frequently Asked Questions
Shipping


Which shipping companies do you work with?
All our products are shipped via DHL Express.
When will my order arrive?
Your order will be delivered on the next business day after it has been shipped to Europe and nearby countries, and within 2 business days to more distant countries. Our business is not responsible for delays caused by the courier company.
Content
Do your products contain alcohol or parabens?
Our products are formulated without alcohol and parabens.
Our products have vegan ingredients and are not tested on animals.
Our products are certified by PETA. They are formulated with vegan ingredients and contain no components derived from animals, being entirely composed of chemical and plant-based substances. We ensure that no animal testing has been conducted during the production process, thereby maintaining a strict adherence to ethical values. As the Wiwify brand, we operate with the belief that all living beings deserve the best living conditions. Consistent with our sustainability plan, we continually improve our product formulations, packaging, and production processes. By doing this, we not only enhance the quality of our products but also build a brand identity that is sensitive to both the environment and living creatures.
Does your sunscreen contain chemical and mineral filters?
WIWIFY High Protection Sunscreen contains both chemical and mineral filters. Octocrylene, Octyl Methoxycinnamate, Bis-Ethylhexyloxyphenol, Methoxyphenyl Triazine, and Avobenzone represent the chemical filters; while Titanium Dioxide represents the mineral filters. This dual protection provides broad-spectrum defense, shielding your skin against both UVA and UVB rays. Our product is designed to offer comprehensive protection against the harmful sun rays to your skin.
Does the moisturizer product contain perfume?
Our product does not contain any perfume components. The pleasant scent of the product is derived from the natural oils and plant extracts in its formulation. You may come across the term "Parfum" in the product ingredients. This is due to these components being labeled under the word "Parfum" in Latin-based sources. Essential oils create the product's pleasant and natural scent. Not only do they provide a lovely fragrance, but they also exhibit beneficial properties that moisturize and nourish your skin.
How To Use
Is the sun cream suitable for rosacea-prone skin?
WIWIFY High Protection Sun Cream SPF 50+ offers high protection against the harmful effects of the sun with its anti-aging and dark spot counteracting properties, while moisturizing the skin. With Aloe Barbadensis Leaf Extract and other skin-friendly components in its formulation, it can soothe and hydrate sensitive and rosacea-prone skin.
Can the sun cream be used on sensitive and dry skin?
WIWIFY High Protection Sun Cream SPF 50+ is also suitable for sensitive and dry skin. The sun cream has moisturizing properties and, thanks to its mineral-based composition, it doesn't leave a white residue or cast. The Aloe Barbadensis leaf extract and oils in its content help to moisturize sensitive and dry skin.
Can the moisturizer be used during pregnancy?
Thanks to their natural formulas, our products are suitable for use during pregnancy.
Can the sunscreen be applied to both the face and body?
WIWIFY High Protection Sunscreen SPF 50+ is suitable for use on both the face and body. Apply a generous amount to your skin before going out into the sun. Especially after situations like sweating, swimming, or drying with a towel, reapply the product. For your skin to get full protection, we recommend applying the product 15-30 minutes before sun exposure.
For which age range are your products suitable?
WIWIFY develops all its products not based on biological age, but according to your skin issues. You can start skincare with products suitable for your skin problems and skin type.
Experience
Does the sun cream cause eye irritation?
It is recommended not to apply WIWIFY High Protection Sun Cream directly around the eyes and to avoid contact with the eyes. As a product that should not be applied to your eyes, this sun cream can cause discomfort if it comes into contact with the eyes.
Does the sun cream cause acne on the face?
Our product does not contain any ingredients that trigger acne formation.
Do the products have an expiration date?
All of our products have an expiration date printed on them.
Return


Can I return or exchange the product?
You can return the product within 14 days from the date of receipt. It is important that the product to be returned does not lose its resalable quality and is packaged as it was received.
How can I ship my order back to you?
Please contact us for your return shipping barcode.
When will I receive my refund?
Once the product you returned is received by us, it will be examined by our inspection team. After approval, your payment will be made via the online payment system of your bank to the card you used. The refund will be reflected in your account within 2-3 business days.